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Supportive Care Management

What is Rainbow Supportive Care Management?

Rainbow Supportive Care Management is a community-based palliative care program that helps seriously ill people and caregivers manage the burdens associated with living with advancing chronic disease. Just like hospice, the primary goal of supportive care management is to improve quality of life and it also helps patients and their families prepare for what might lie ahead. Unlike hospice, supportive care management can be provided along with aggressive, life prolonging treatment.

Our specially trained team consisting of a Nurse Practitioner (NP), Registered Nurse (RN) and Social Worker visits patients wherever they call home vs. making them come to us. They work together with all the patient’s providers to set goals, coordinate care, and provide expert symptom relief.

Access to spiritual care, grief support and a dietitian is also available via supportive care management.

Key Benefits of Rainbow Supportive Care Management

  • Nurse Practitioner assessment in the home, assisted living and skilled nursing facility (with follow up visits as needed)
  • Collaboration and coordination of care with others, including specialists and the patient’s primary care provider
  • Expert pain and symptom management
  • RN Case Manager
  • Education about the patient’s illness and its possible progression
  • Advance care planning conversations
  • Goals of care and treatment planning conversations
  • 24/7 access to RN telephone support with provider back up
  • Referral to other community-based resources

Frequently Asked Questions

How does someone get started with Rainbow Supportive Care?

Although the supportive care management program must be ordered by the patient’s primary care provider (i.e., family practitioner, internist, nurse practitioner or physician assistant), anyone – including family members, friends and the patient – can call us at (920) 674-6255 to request an initial consultation. Once the call is received, Rainbow Supportive Care Management will contact the patient’s primary care provider to obtain an order for a consultation visit.

What Happens After the Consultation Visit?

All information obtained in the consultation visit is reviewed by the Rainbow Supportive Care Management team.  A plan is then developed and specific recommendations for the patient are communicated to the primary care provider. Ongoing communication with the primary care provider will include findings from subsequent assessments, medication changes, coordination of specialty care, conversations with the RN Case Manager, and calls to the 24/7 on-call nurse.

What Happens During the Consultation Visit?

The consultation visit usually takes 60-90 minutes and is conducted in the patient’s home or at the assisted living or skilled nursing facility by a nurse practitioner. At this time, the program is discussed in detail with the patient/family. The visit also includes a “goals of care” discussion within the context of the patient’s illness, and a complete history and physical exam including medication and treatment regimes.

Who pays for Rainbow Supportive Care?

Medicare, Medicaid, and most insurers will pay for the supportive care management visit. Though, like with a physician’s office visit, you may have to pay a deductible, co-pay or out-of-network cost.

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